Tender
ICT Managed Services Renewal Project - RFT-2013139
Overview
ICT Managed Services Renewal Project - RFT-2013139
Key Information
Provider
NSW Government
GovernmentOpening Date
March 16, 2026
Closing Date
April 30, 2026
34 days leftAgency
New South Wales Crime Commission
Location
Sydney metro
Country
AustraliaDetails
Eligibility Criteria
- Legal entityTenders must be submitted by a legal entity or, if a joint tender, by legal entities, with the capacity to contract. The Customer will only enter into an Agreement with such a legal entity or entities.
- Financial capability of TendererThe Tenderer must have appropriate financial capability to provide the Services and Deliverables and to meet the obligations under the Agreement.
- Pre-qualificationThe Tenderer must be pre-qualified under the New South Wales Government's ICT Services Scheme with respect to the categories of Services and Deliverables to be provided under the Agreement.
- VettingIf the Tenderer is awarded the Agreement, it must meet the Customer's personnel requirements and background checks and mandatory security vetting clearance requirements.
Deliverables
- Service Desk (24x7x365)
- Onsite Support Services
- Customer User Desktop Application Support
- Network Infrastructure and Support
- Server Support
- Data Support
- Storage and Backup Management Infrastructure and Support
- Data Storage up to Protected level
- AES 256 encryption (minimum) in transit and at rest
- Comprehensive Disaster recovery and back-up capability and capacity
- Information Security Services and Support
- 24 X 7 SOC and Security Information and Event Management system/s (SIEM)
- Active Directory Administration
- Messaging and Collaboration
- Mobile Device Management Infrastructure and Support
- NSWCC O365 and Azure Tenant Management
Evaluation Criteria
Transition-in30%
Outline your proposed transition-in approach to deliver the Supplier’s Activities.
Capability and experience30%
Demonstrate your capability and experience in delivering the Supplier’s Activities.
Security20%
Demonstrate your capacity and capability to comply with privacy, cyber-security and data security requirements.
Capacity20%
Outline the adequacy and availability of your proposed resourcing to deliver the Supplier’s Activities.
How to Apply
- Method
- Online portal
- Portal
- https://buy.nsw.gov.au/suppliers
- Contact
- Procurement Officer, procurement@crimecommission.nsw.gov.au
Conditions & Exclusions
- •All service delivery and data must be domiciled within Australia.
- •Tenderers must comply with the NSW Government's Procurement Policy Framework.
Supporting Documents
opportunity-rft-2013139.pdf
9.8 KB
dac5ae72fd_2026-03-16-request-for-tender-part-a-and-placeholders.pdf
361.0 KB
159ae47816_2026-03-16-request-for-tender---service-level-agreement.pdf
376.8 KB
f55bdcee82_2026-03-16-request-for-tender---part-d-icta-agreement.pdf
1.5 MB
719ca7b536_2026-03-16-request-for-tender---part-b-statement-of-work.pdf
489.3 KB
b42d459d67_2026-03-16-request-for-tender---overview-of-commission-policies.pdf
453.6 KB
0bc3c4b309_2026-03-16-request-for-tender---non-disclosure-agreement.pdf
140.0 KB
2d38f7dde7_buy-nsw-tenders-terms-and-conditions-2024.pdf
210.1 KB
69599632d8_2026-03-16-request-for-tender---part-c-pricing-response.xlsx
43.0 KB
6f1bed2c25_2026-03-16-request-for-tender---part-c-response.docx
113.6 KB
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