PQQ Specialised psychological and wellbeing support services

Overview

Austin Health is seeking suitability qualified and experienced Supplier(s) to deliver specialised psychological and wellbeing support services (SPWSS) to our workforce to complement an EAP/CIR service and is pleased to invite you to respond to this PQQ. The aim of the questionnaire is to: • Identify suppliers with experience in delivering this neiche services to a large metro tertiary healthcare service • Identify the number of suitable suppliers in the Australian market • Understand the indicative costs • Understand different service models that will help develop the scope for our future ITS • Understand suppliers proposed resourcing structures for this type of project Following the evaluation of the PQQ submissions, suitable suppliers may be shortlisted and invited to respond to a formal Invitation to Supply (ITS). Further information on this next market engagement will be shared with these shortlisted suppliers.

Key Information

Provider

Victorian Government

Government

Opening Date

March 23, 2026

Agency

Austin Health

Location

Melbourne, Victoria, Australia

Reference Number

AHCM 393 03 SPWSSPQQ

Country

Australia

Details

Eligibility Criteria

Provision of SPWSS services in last 2 years
Suppliers must have provided specialised psychological and wellbeing support services in the last two years to be eligible to proceed with the PQQ.
Provision of trauma informed/post incident psychological support in last 12 months
Suppliers must have provided trauma informed or post incident psychological support services in any health, emergency or community service within the last 12 months.

Deliverables

Provision of specialised psychological and wellbeing support services complementing existing EAP/CIR services
Services including individual psychological support, manager supervision/coaching, wellbeing sessions, incident debriefing, training, and onsite/telehealth/in-clinic options
Capability to provide culturally safe services for Aboriginal and Torres Strait Islander staff
Reporting and feedback systems
Pricing models and optional add-ons details
Compliance with background checks, code of conduct, staff qualifications, registrations, and vaccinations

Evaluation Criteria

Current & Past Experience

Assessment of supplier's recent experience providing SPWSS and trauma informed/post incident psychological support services.

Processing & Program

Evaluation of service delivery timeframes, capacity to scale workforce, risk management, service model inclusions, cultural safety, and reporting systems.

Other

Assessment of pricing models, additional charges, recruitment checks, code of conduct policies, staff qualifications, registrations, and vaccination compliance.

How to Apply

Method: Online portal
Portal: https://www.tenders.vic.gov.au/
Contact: procurement@austin.org.au

Conditions & Exclusions

•Suppliers must have provided SPWSS services in the last two years to be considered.
•Suppliers must have provided trauma informed/post incident psychological support services in the last 12 months to be considered.
•Responses must be submitted via the Buying for Victoria electronic tender portal by the closing date and time.