Victorian Stroke Telemedicine Equipment, Management and Support Services
Overview
Ambulance Victoria is seeking the supply of Victorian Stroke Telemedicine (VST) Equipment, Management and Support Services. The purpose of this RFT is to engage the market to select a suitably qualified and experienced provider to supply telemedicine software and hardware equipment under a contractual arrangement that includes management and support services of the products. The tender requirements will include, in part, a mandatory selection criterion in the Specification, due to the specialised nature of the equipment. Request documentation will require Tenderers to provide costings for a lease and outright purchase. Installation of the equipment will be required at 22 sites across Victoria, Tasmania and New South Wales (Australia). The Contractor will provide installation, training, and ongoing education of hospital and VST personnel.
Key Information
AustraliaDetails
- Service Provider Security ComplianceService Providers must comply with Ambulance Victoria's ICT security practices including adherence to Australian Government Protective Security Requirements, ASD Essential Eight, Australian Information Security Manual, ISO standards, Privacy and Data Protection Act 2014, and Health Records Act 2001 where applicable.
- Mandatory Tender RequirementsTenderers must comply with the Supplier Code of Conduct, provide pricing for both leasing and outright purchase options, and meet ten mandatory telemedicine software and hardware requirements including cloud-based SaaS software hosted in Australia, multi-party video conferencing, recording capabilities, image transfer integration, and provision of all necessary licenses.
- Supply and installation of telemedicine hardware and software
- Provision of both leasing and outright purchase options
- Management and support services including 24/7/365 remote monitoring with guaranteed uptime
- Warranty with minimum 5 years manufacturer coverage
- Training programs including online modules and train-the-trainer sessions
- Contract management including quarterly meetings and reporting
- Transition-in and transition-out plans for contract commencement and cessation
- Compliance with all mandatory telemedicine software and hardware specifications
- Secure data handling and integration with existing VST PACS system
Assessment of tenderer's ability to meet mandatory and desired technical and functional specifications for telemedicine equipment and software.
Evaluation of tenderer's resources, experience, and ability to deliver the required services.
Assessment of tenderer's past performance and experience in similar telemedicine or healthcare technology projects.
Evaluation of tenderer's approach to managing the contract, including transition plans and ongoing service delivery.
Assessment of tenderer's financial stability to support contract obligations.
Verification of appropriate insurance coverage as per contract requirements.
Tenderer's acceptance and compliance with contractual terms and conditions.
Disclosure and management of any conflicts of interest.
Evaluation of pricing for both leasing and outright purchase options, including transparency and value for money.
Assessment of tenderer's environmental policies and commitments.
Evaluation of tenderer's health and safety practices.
Assessment of tenderer's compliance with modern slavery legislation and ethical sourcing.
Evaluation of tenderer's asset management practices.
Assessment of tenderer's social procurement policies and initiatives.
- Method
- Tender response submission as per Part A Conditions of Tendering; pricing schedules to be submitted separately in Excel format as per Part D Attachment 1.
- •Tenderers must submit pricing for both leasing and outright purchase options; failure to do so will result in tender being set aside.
- •Tenderers must comply with all mandatory telemedicine software and hardware requirements.
- •All equipment delivery, installation, testing, and training costs are to be included in pricing and borne by the contractor.
- •Service providers must comply with Ambulance Victoria's security requirements as detailed in PRO/BTP/031.
- •Non-compliance with Supplier Code of Conduct or mandatory criteria will result in elimination from the RFT process.
Supporting Documents
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